Refund Policy

LOCALII 
Refund Policy

Last Updated: June 10, 2026

1. Our Commitment

At Localii, we strive to ensure every order is delivered accurately and in satisfactory condition. If there is an issue with your order, we encourage you to contact us as soon as possible so we can review the situation and provide an appropriate resolution.

This Refund Policy outlines the circumstances under which refunds, credits, or adjustments may be issued for orders placed through the Localii platform.

2. Eligible Refund Requests

Refunds may be available in the following situations:

If an item paid for is missing from your order, you may be eligible for a refund for the value of the missing item.

If you receive an item that differs from what was ordered, you may be eligible for a refund or adjustment.

If an item arrives damaged, broken, spoiled, contaminated, or otherwise unsuitable for its intended use, a refund may be issued upon review.

If you are charged more than once for the same order, the duplicate charge may be refunded.

If an order cannot be delivered due to circumstances within the reasonable control of Localii, the merchant, or the delivery driver, a refund may be issued.

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

• Incorrect delivery information provided by the customer;

• Failure to respond to delivery attempts or communications;

• Delays caused by weather, traffic, road closures, or other circumstances beyond reasonable control;

• Dissatisfaction based solely on personal taste or preference;

• Minor packaging issues that do not affect product quality;

• Requests submitted after an unreasonable period of time following delivery.

4. Perishable Products

Due to health and safety regulations, certain products cannot be returned once delivered.

These products may include:

• Prepared food;

• Fresh produce;

• Dairy products;

• Bakery products;

• Frozen products;

• Meat and seafood products;

• Other perishable goods.

Refunds for perishable products may still be considered if the item is missing, incorrect, damaged, spoiled, or otherwise unsuitable for consumption.

5. How to Request a Refund

Customers should report order issues as soon as reasonably possible after delivery.

To help us review your request, please provide:

• Your order number;

• A description of the issue;

• Photos of the item(s), where applicable;

• Any additional information requested by Localii.

Incomplete requests may result in delays or inability to assess eligibility.

6. Refund Review Process

Each refund request is reviewed individually.

When assessing a request, Localii may consider:

• Order details;

• Merchant records;

• Delivery records;

• Photographs or supporting documentation;

• Customer communications;

• Other relevant information.

Refund eligibility and refund amounts are determined based on the circumstances of each case.

7. Refund Methods

Approved refunds may be issued through one of the following methods:

Refunds may be returned to the original payment method used during checkout.

Refunds may be issued as Localii account credit that can be applied toward future purchases on the platform.

8. Processing Times

Once approved, refunds are typically processed within 5 to 10 business days.

Actual processing times may vary depending on your financial institution or payment provider.

9. Contact Us

If you have questions regarding a refund request, please contact Localii Support.

Email: support@localii.ca

Website: www.localii.ca

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