LOCALII
Privacy Policy
Last Updated: June 10, 2026
1. Introduction
Localii Inc. ("Localii", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our users.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the Localii website, mobile application, and related services (collectively, the "Platform").
By accessing or using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the Platform.
2. Scope
This Privacy Policy applies to:
- Customers
- Merchants and stores
- Delivery drivers
- Website visitors
- Mobile application users
- Individuals who contact Localii
This Policy applies to all personal information collected through the Platform and related services.
3. Compliance with Canadian Privacy Laws
Localii is committed to complying with applicable Canadian privacy legislation, including:
- The Personal Information Protection and Electronic Documents Act (PIPEDA);
- Applicable provincial privacy legislation;
- Canada's Anti-Spam Legislation (CASL);
- Applicable consumer protection laws.
Where required by law, Localii will obtain consent before collecting, using, or disclosing personal information.
4. Information We Collect
Depending on how you interact with the Platform, we may collect the following information:
- Full name
- Email address
- Telephone number
- Username
- Password (encrypted)
- Profile information
- Delivery address
- Billing address
- Order history
- Purchase details
- Delivery instructions
Payments are processed by third-party payment providers.
Localii does not store complete payment card numbers.
Payment providers may collect:
- Cardholder name
- Payment card information
- Billing information
- Transaction details
- IP address
- Browser type
- Device type
- Operating system
- App version
- Network information
- Language preferences
With your consent, we may collect:
- GPS location
- Approximate location
- Delivery location information
Location data helps facilitate deliveries and improve service quality.
When contacting customer support, we may collect:
- Emails
- Chat messages
- Customer service interactions
- Feedback submissions
5. How We Use Your Information
We use personal information to:
- Create and manage accounts
- Process orders and payments
- Coordinate deliveries
- Provide customer support
- Verify identities
- Prevent fraud and abuse
- Improve our services
- Maintain platform security
- Comply with legal obligations
- Send transactional communications
- Conduct analytics and performance monitoring
Where legally permitted, we may also use information to provide updates, promotions, and marketing communications.
Users may opt out of marketing communications at any time.
6. Cookies and Similar Technologies
Localii uses cookies, pixels, SDKs, and similar technologies to:
- Operate the Platform
- Remember preferences
- Analyze traffic
- Improve performance
- Personalize user experiences
- Measure marketing effectiveness
Types of cookies may include:
Users may manage cookie preferences through browser settings or Localii's cookie consent tools where available.
7. How We Share Information
Localii may share information with:
To fulfill orders and provide services.
Information may include:
- Customer name
- Order details
- Delivery information
To facilitate delivery services.
Information may include:
- Customer name
- Delivery address
- Contact information
- Delivery instructions
Third-party providers assisting with:
- Payment processing
- Cloud hosting
- Customer support
- Analytics
- Communications
- Security services
Where required by law or where necessary to:
- Comply with legal obligations
- Protect rights and safety
- Prevent fraud
- Respond to lawful requests
Localii does not sell personal information to third parties.
8. Data Retention
Localii retains personal information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Prevent fraud
When information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws.
9. Security Measures
Localii implements reasonable administrative, technical, and physical safeguards designed to protect personal information.
Security measures may include:
- Encryption
- Secure servers
- Access controls
- Authentication procedures
- Monitoring systems
- Employee confidentiality obligations
Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
Users acknowledge that they provide information at their own risk.
10. International Data Transfers
Some service providers used by Localii may store or process information outside Canada.
Where personal information is transferred internationally, Localii takes reasonable steps to ensure appropriate safeguards are in place and that personal information remains protected.
Personal information transferred outside Canada may be subject to the laws of the jurisdiction where it is processed.
11. Your Privacy Rights
Subject to applicable law, users may have the right to:
- Access their personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion of certain information
- Request information about how data is used
- Submit privacy complaints
Requests may be subject to legal limitations and identity verification requirements.
12. Children's Privacy
The Platform is not intended for individuals under the age of eighteen (18).
Localii does not knowingly collect personal information from minors.
If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove such information.
13. Marketing Communications
Localii may send promotional communications in accordance with Canada's Anti-Spam Legislation (CASL).
Users may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link included in communications; or
- Contacting Localii directly.
Transactional communications related to orders, deliveries, security, and account management may still be sent regardless of marketing preferences.
14. Accessibility Commitment
Localii is committed to providing an accessible and inclusive digital experience for all users.
We strive to design and maintain our website and mobile applications in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards wherever reasonably practicable.
Accessibility efforts may include:
- Keyboard navigability
- Alternative text for images
- Readable content structure
- Sufficient color contrast
- Accessible forms and controls
- Screen reader compatibility
Users experiencing accessibility barriers may contact Localii for assistance or accommodation requests.
15. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, or services.
Localii is not responsible for the privacy practices, content, or security of third-party services.
Users should review the privacy policies of those third parties before providing information.
16. Changes to This Privacy Policy
Localii reserves the right to update or modify this Privacy Policy at any time.
Changes become effective upon posting the revised version on the Platform unless otherwise stated.
Continued use of the Platform following publication of changes constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact:
Privacy Officer
Localii
Email: privacy@localii.ca
Website: www.localii.ca
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with:
- The laws of the Province of Manitoba; and
- The applicable federal laws of Canada.
Any dispute arising from this Privacy Policy shall be subject to the jurisdiction of the courts of Manitoba, Canada.
© 2026 Localii Inc. All Rights Reserved.